{"id":52,"date":"2020-03-02T08:40:15","date_gmt":"2020-03-02T08:40:15","guid":{"rendered":"https:\/\/bijoux.vamtam.com\/?page_id=52"},"modified":"2025-07-06T13:04:13","modified_gmt":"2025-07-06T11:04:13","slug":"faq","status":"publish","type":"page","link":"https:\/\/luciasmolen.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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FAQ - Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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If you have any questions, please feel free to contact us by email or via our contact form.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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info@luciasmolen.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Products<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre those prices final ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Prices listed on the website are final. Shipping within Slovakia is free of charge.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere and how are the products made?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

All our jewellery is handmade in Slovakia.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We use only recycled gold and natural stones sourced from verified and reliable suppliers.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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urrently, our jewellery is available to view in person at U Gulky na P\u00e1ri\u010dkovej 27<\/a><\/span>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I bring my old jewellery to reuse the material?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If you\u2019re interested in using your leftover gold, please contact us via email.<\/p>

\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Delivery\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We deliver within a maximum of 21 business days.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere do you ship to?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We ship our jewellery across the entire European Union.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We deliver via couriers of the Slovak Post.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We will keep you updated on the status of your order.\nItems in stock are shipped within 5\u20137 business days.\nCustom orders may take longer but will not exceed 30 days.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Products<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI want to learn more about the products.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Each piece of jewellery has its own description available when you click on it.\nIf this information is not sufficient, please feel free to contact us by email.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI\u2019m allergic to certain metals. Are your jewellery pieces hypoallergenic?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Our products are made from pure 14k gold or stainless steel plated with this gold.\nOur jewellery is designed to be safe for sensitive skin. However, please consult your doctor if you have any concerns.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Returns and Exchanges\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I return the jewellery I ordered?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Purchased jewellery cannot be returned, as it is custom-made specifically for you.\nIf you wish to make any changes, please do not hesitate to contact us by email.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if I want to modify my jewellery?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If the ring size or necklace length doesn\u2019t fit and you\u2019re interested in an adjustment, please don\u2019t hesitate to contact us. We will do our best to ensure your satisfaction.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Payment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I pay for my order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You pay your order by bank transfer upon receipt of the invoice for the products you have ordered.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I have to pay for my order in advance?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Orders are always paid by bank transfer as soon as the invoice is sent. We will start processing your order after crediting the funds to our account or after sending a confirmation of payment.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Info to orders\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI would like to make a change in the order<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

In case you need to make a change in an already placed order, do not hesitate to contact us<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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As soon as the goods are handed over to the carrier, you will be sent an order number so that you can easily look it up on the carrier's official website.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

FAQ – \u010dasto kladen\u00e9 ot\u00e1zky V pr\u00edpade ak\u00fdchko\u013evek ot\u00e1zok n\u00e1s nev\u00e1hajte kontaktova\u0165 emailom, alebo kontaktn\u00fdm formul\u00e1rom. info@luciasmolen.com Produkty S\u00fa uveden\u00e9 ceny kone\u010dn\u00e9 ? Ceny uveden\u00e9 na str\u00e1nke s\u00fa kone\u010dn\u00e9. Doprava v r\u00e1mci Slovenska je zdarma. Kde a ako s\u00fa produkty vyr\u00e1ban\u00e9? V\u0161etky \u0161perky s\u00fa ru\u010dne vyr\u00e1ban\u00e9 na Slovensku. Ak\u00e9 mater\u00e1ly s\u00fa pou\u017eit\u00e9? Na \u0161perky je…<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-52","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/luciasmolen.com\/en\/wp-json\/wp\/v2\/pages\/52","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/luciasmolen.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/luciasmolen.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/luciasmolen.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/luciasmolen.com\/en\/wp-json\/wp\/v2\/comments?post=52"}],"version-history":[{"count":3,"href":"https:\/\/luciasmolen.com\/en\/wp-json\/wp\/v2\/pages\/52\/revisions"}],"predecessor-version":[{"id":989558,"href":"https:\/\/luciasmolen.com\/en\/wp-json\/wp\/v2\/pages\/52\/revisions\/989558"}],"wp:attachment":[{"href":"https:\/\/luciasmolen.com\/en\/wp-json\/wp\/v2\/media?parent=52"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}